The new provided customer service asked for a wager ID, that your user did not get in their gambling history. The new complaint try refused while the pro eliminated reacting. The gamer of Asia had made a https://playleonbet.in profitable deposit of 1750 to your February 28th 2024, nevertheless wasn’t credited to their Leonbet membership. Despite everyday communication having customer service and you can bringing a fees sneak, the issue wasn’t solved immediately after 11 months.
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Immediately after getting more files as the asked, they don’t receive a reply to own seven days, even with getting informed they would discover a reply within this three days. The brand new Issues Party called the newest casino, and this stated that the player was in the new waiting line to possess video confirmation. The player done the newest video verification and eventually affirmed one to their account is verified plus the detachment try processed successfully. The brand new criticism try noted while the resolved from the Grievances Team.
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The ball player out of Russia try facing problems with their casino account. Even with accomplished the fresh confirmation, the brand new local casino debated which he got an american membership. It advised deleting his account and you can carrying out an alternative you to, evoking the loss of his $forty-two deposit. The ball player didn’t discover their country while in the membership and may also simply mean a great Russian matter. The gamer away from Greece had educated a comprehensive account confirmation processes, which eliminated your away from opening online game, position wagers, or enjoying his transaction records. Even with achieved out over assistance, he was continually told to go to without the progress for 2 weeks.
Free elite group educational programs for on-line casino staff intended for world best practices, improving pro experience, and you may fair method of playing. The brand new problem are signed while the resolved as the pro obtained his reimburse. The ball player is unable to withdraw their balance to own unknown reasoning. The ball player from Germany had their membership reopened from the Leonbet six days after requesting a permanent ban due to gaming habits. The fresh casino is actually uncooperative out of GDPR information and you will ignored the fresh player’s reimburse demand as opposed to comment.
